Privacy Policy

Last updated: April 2026

1. Who we are

Knowable ("we", "us", "our") is a Canadian software product operated by its founders. We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

If you have questions about this policy, contact us at privacy@knowable.ca.

2. What information we collect

We collect only the minimum information needed to operate the service:

  • Email address — when you join our waitlist or create an account. Used to notify you when the app is available and to send product updates you can unsubscribe from at any time.
  • Session telemetry scores — anonymised numeric indicators (e.g., a "stuck score" derived on-device) that help us improve coaching quality. We do not collect, store, or transmit audio recordings, video, screen captures, or the text of your problems. On-device OCR results are processed locally and discarded after a hint is generated.
  • Self-reported grade level — optionally provided during onboarding to personalise hint difficulty. Stored in your account profile.
  • Apple Sign-In identity token — if you authenticate using Sign in with Apple, we receive a stable anonymised user identifier from Apple. We do not receive your Apple ID email unless you choose to share it.
  • Usage metadata — session timestamps, feature interactions (e.g., hint accepted / dismissed), and crash logs. No personally identifiable content is included.

3. What we do NOT collect

Knowable is designed around on-device processing. We explicitly do not collect:

  • Audio or video recordings of your sessions
  • Screen captures or camera frames from your Mac
  • The text of the problems you are solving
  • Handwriting images or scans
  • Payment card numbers or financial information (we have no paid tier at this time)

4. How we store your information

Personal data is stored in Amazon DynamoDB hosted in the us-east-1 (N. Virginia) AWS region. AWS maintains SOC 2 Type II and ISO 27001 certifications. Data is encrypted at rest using AES-256 and in transit using TLS 1.2+.

We retain waitlist email addresses until the waitlist closes or you request deletion, whichever comes first. Account data is retained for the lifetime of your account and deleted within 30 days of account closure.

5. Third parties

We share data with the following third parties, and no others:

  • Amazon Web Services (AWS) — cloud infrastructure provider (DynamoDB, API Gateway, Lambda, Amazon Bedrock). AWS acts as a data processor under our direction. See AWS Privacy Notice.
  • Cloudflare Turnstile — CAPTCHA service used on our waitlist form to prevent spam. Cloudflare may set a cookie or perform browser fingerprinting to assess whether a submission is human. See Cloudflare Privacy Policy.
  • Apple (Sign in with Apple) — if you choose to sign in with Apple. Apple's handling of your credentials is governed by Apple's Privacy Policy.

We do not sell, rent, or share your personal information with advertisers or data brokers.

6. Your rights under PIPEDA

As a Canadian resident you have the right to:

  • Access — request a copy of the personal information we hold about you.
  • Correction — ask us to correct inaccurate or incomplete information.
  • Withdrawal of consent — withdraw consent for non-essential processing at any time. This may limit your ability to use certain features.
  • Deletion — request that we delete your personal information. We will comply within 30 days, subject to legal obligations to retain certain records.

To exercise any of these rights, email privacy@knowable.ca. We will respond within 30 days.

7. Cookies and tracking

This website does not use analytics cookies or tracking pixels. Cloudflare Turnstile (on the waitlist form) may set a cookie as part of its bot-detection mechanism. We do not use Google Analytics or any third-party advertising trackers.

8. Children's privacy

Knowable is not directed at children under 13. If you are under 13, please do not use the service or provide any personal information. If we become aware that we have collected information from a child under 13 without verifiable parental consent, we will delete it promptly.

9. Changes to this policy

We may update this policy from time to time. Material changes will be announced by email to registered users at least 14 days before taking effect. The "last updated" date at the top of this page will always reflect the current version.

10. Contact

For privacy questions or to exercise your rights, contact our privacy officer at:
privacy@knowable.ca